Privacy Policy & Terms of Service

Last Updated: November 18, 2025

Crawford Equipment Rentals (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy and Terms of Service describe how we collect, use, and safeguard personal information obtained through our website, by phone, by email, and through text messaging. By contacting us or using our services, you agree to this policy.

1. Information We Collect

We collect information that you provide when you contact us by phone, text message, email,

or through our website. This may include your name, phone number, email address, job site

details, and any information voluntarily provided. We also record and may transcribe phone

calls for training, quality assurance, and documentation. Our website may collect usage data

such as IP address, browser type, and pages visited.

2. How We Use the Information

We use collected information to respond to your inquiries, provide quotes, coordinate

deliveries, manage rentals, and improve customer service. All emails, texts, and phone calls

are sent manually by human representatives. No automated dialers, auto-SMS systems, or

mass email marketing platforms are used.

3. How Information Is Shared

We do not sell or rent customer information. We may share information with trusted third-party

providers who support our operations such as communication tools, analytics services, and

data hosting platforms. SMS and email consent is not shared with third parties for marketing.

4. Security and Retention

We take reasonable measures to protect your data from unauthorized access or disclosure.

Data is retained only as long as necessary for business, legal, or recordkeeping purposes.

5. Your Rights and Choices

You may opt out of text messages at any time by replying STOP. You may request updates or

deletion of your information by emailing privacy@crawfordequipment.com or calling (270)

994-0904.

6. SMS Terms of Service

By texting Crawford Equipment Rentals, you consent to receive human-sent text messages

related to your rental or service inquiry. Message frequency varies. Message and data rates

may apply. Reply STOP to opt out or HELP for assistance.

7. Email Terms of Service

By emailing us or providing your email address, you consent to receive human-sent emails

related to your rental or service. You may request to stop email communication at any time.

8. Phone Call Terms

All outbound calls are manually dialed by a human. We do not use robocalls, auto-dialers, or

automated calling systems. By contacting us or providing your number, you consent to receive

human-made calls related to your rental or service.

9. Changes to This Policy

We may update this policy periodically. Updated versions will be posted at

https://www.crawfordequipment.com/privacy with a revised 'Last Updated' date.

10. Contact Us

Email: privacy@crawfordequipment.com

Phone: (270) 994-0904

Address: 232 Carter Road, Mayfield, KY 42066